PetJetPals

In Cabin Pet Nanny & Delivery Service

IN-CABIN DELIVERY SERVICE FOR YOUR PETS!

We offer white glove, affordable in-cabin pet delivery! Your pet has their own personal, experienced flight nanny to accompany them the whole time

How it Works

First Contact

We meet the sender and pet at their closest airport. Nanny and pet begin their journey, never losing sight of one another.

Pet flies in cabin at ALL times, nannies update real time during trip.

Safe trip

Arrival

Arriving at the receiver’s airport their journey comes to an end, that’s it!

PetJetPals on Facebook

Excellent

Pet Jet Pals

4.9

Based on 213 reviews

See all reviews

Deb Rausch

We hired Pet Jet to bring our kitten from Virginia to NC. - Approximately a 5 hour drive. We expected we would pay $500 if he was flown. We paid a $250 deposit to have our tiny kitten flown. We got a call from the nanny who said he was going to drive and was leaving a day early. Not an easy change for us but we juggled a dozen variables at a significant financial cost to us to meet him.

He arrived at the designated time and place (which was an hour from our house) and was very good at keeping us up as to how he was doing all along the way. The kitten slept every minute of the trip.

When he arrived he expected us to pay an additional $500 in cash on top of the deposit. We were prepared to pay him the additional $250 even though the kitten didn't fly but not an extra $500. We tried to give the driver $400 but he said he was told $500.

To say they won't charge more than the quote is just not true. We met him in a dark parking lot next to a gas station at 10pm at night and no one at Pet Jet had responded all afternoon to my texts. Ultimately we paid for the drivers trip from Raleigh to Virginia to North Carolina back to Raleigh. He said it was over 10 hours. So we paid $70 an hour... Can't blame the driver, he was just as confused as we were and was told to get $500.

In all honesty it's just the principle not the money. The response I got from the owner was ugly and insulting. Not a way to run a company.

****** Since I posted this I heard from the owner. She was angry and threatened to report me to Google.

All she had to say was there was some miscommunication resulting in the mixup and I would have amended my post and rating. I never asked her for the $250, just an acknowledgment she quoted me $500 and that we paid $750.

Response from the owner:A quote is an estimate. We gave you the final price before you accepted the delivery. Total $750. We never changed that. The nanny even drove to your house versus the airport to make your delivery happen, and did not charge additional. We are honestly surprised you would write a one star review 🤯

Anden Deyo

Very good communication. Pricing is reasonable. Simple to do. Would definitely use again.

Denee Henson

N H

It was a great experience. Used twice and would use again. Wonderful nannies!💞🐾🫶

Sandra Childers

You have delivered several fur babies for me! Always an outstanding job. Thank you!! I will use you again soon.

Brit Silveira

Wendy Bryan

The pet nanny that delivered our new puppy was great. She did a great job communicating each step of the way. She also sent photos along the way. We are so happy that Maddie made it to us quickly and safely from Missouri to Texas!!!

Kaylyn Henry

If you are considering booking this pet nanny service… don’t. It is not worth the emotional and mental distress.

My boyfriend and I were originally supposed to get our Bengal delivered from Reno to LAX on Wednesday 5/27. I had taken time off work that day and the following days after to be there and bond with our new kitten.

It was our kitten as well as another customer’s kitten traveling together. The pet nanny, Jarelle, reached out with less than 24 hours notice and told us he could not get a standby flight and that the next available flight was Saturday 5/30. He assured us there were plenty of flights available and that Saturday would be the latest. He added me, our breeder, the other customer, and his boss April (who appeared to be the owner) into a group chat to coordinate updates. In that group chat, April advised us to communicate directly with her regarding the delivery.

Being proactive and flexible, I texted April the next morning and asked if there was any way to get a different flight or reroute to Las Vegas since there were many flights from Reno to Vegas. We were willing to drive to Vegas to pick up our kitten since we already had time off. She did not respond.

I then emailed Pet Jet Pals to explain the situation. When I finally received a response, it was from April, who did not identify herself at first, gave very brief responses, and simply said no.

On Saturday, we confirmed the night before with the nanny that the flight was set. However, when the time came, he did not show up or communicate. Our breeder waited at the airport for over an hour and a half with no updates from either the nanny or the owner. April did not respond until 11:40, when we were already supposed to be at the airport at 11:30.

Overall, this was a very unprofessional experience. I would not recommend this service, as there were significant communication issues and a lack of reliability when coordinating pet transportation.

Natalie Kash

I typically don’t write reviews, but this company was a complete nightmare when it came to delivering my Bengal kitten from Reno, NV to LAX.

At first, we were told there was a standby flight for Wednesday, but the pet nanny claimed it filled up the night before. That was understandable, and we were okay with waiting. He then assured us he would be on the next available flight, scheduled for Saturday at 9:00 AM, and that he would meet us at LAX Terminal 1 at 11:30 AM.

On Friday night, I texted him to confirm that everything was still on schedule, and he replied saying yes.

Saturday morning came, and he was supposed to meet the breeder in Reno at 9:00 AM. He was a complete no-show and ignored all of our calls and messages. We had the breeder waiting there until 9:50 AM with absolutely no communication or explanation.

What made this even worse was the complete lack of communication from the company itself. Amber, the person who arranged everything, didn’t even bother reaching out until 11:45 AM. This entire situation was extremely unprofessional, disrespectful, and a complete waste of everyone’s time.

We truly believe this was handled negligently, if not intentionally. If you are considering using this company, avoid it at all costs. The flight nanny’s name is Jarelle, and based on our experience, I would strongly advise others not to trust this service.

Response from the owner:We are not sure what has happened to the nanny and are concerned for his welfare. It's been many days now. This nanny has had many 5 star reviews. You did sympathize with the situation. Thank you for that. We also refunded your deposit and we are very sorry about not being able to complete your delivery.

Patsy Rodman

I had a wonderful experience with Pet Jet pals! I have never had a dog flown in to me and it was an extremely long flight! My dog nanny Cameron was AMAZING!! Her warmth and caring made me so happy my puppy was with her during this long journey!! The excellent communication at every point was timely and comforting know things were going as anticipated! I would highly recommend their services to anyone!

Response from the owner:Thank you so much Patsy! We will be here if you ever need us again 😊

Customer Reviews

“I am happy to share my exceptional experience with April at Pet Jet Pals and their flight nanny who provided an outstanding service in transporting my puppy from Pennsylvania to California on short notice. When faced with needing to transport my new puppy with less than 2 days’ notice, Pet Jet Pals proved to be a lifesaver. Not only did they offer a quick and efficient solution, but the cost was also significantly less (50 – 70% less) than ground transportation, which could have taken 2-4 weeks with my puppy held in far less comfortable conditions. One of the standout aspects of my experience was the excellent communication throughout the entire process. Pet Jet Pals demonstrated prompt responses and provided a thorough explanation of all fees involved. The transparency in outlining the flight nanny process was greatly appreciated. The level of communication extended beyond expectation, with the provision of full flight information, confirmation when the flight departed from Pennsylvania, and another confirmation upon Nanny’s arrival in San Diego. This attention to detail and commitment to keeping me informed added a layer of reassurance during the entire journey. As a satisfied customer, I have already recommended Pet Jet Pals to several friends, and I have no hesitation in endorsing their services to others. When the need arises again, I will undoubtedly choose Pet Jet Pals for their reliability, efficiency, superior customer service and overall excellence in pet transport services.”

Gayle B

I have been using them for a few years and I always have a wonderful experience and feel confident that my kittens are in loving capable hands! Will always use Pet Jet Pals for my kittens!! 🩷🩷🩷

Rebecca H

Anytime Dachshunds by D.B.

“They have flown numerous puppies for us. The communication was excellent. Highly recommend Pet Jet Pals. “

Denise Berry

Rosewick Kennels

“Great service, they always take the well being of the animals and owners. Great communication and easy to work with. “

Madison L

Salem’s Finest

Pet Jet Pals is my go to pet nanny service and has been for several years now. They deliver my precious cargo to all my happy clients Nationwide! We use Pet Jet Pals so often that we even get to see regular nanny’s to help with our deliveries. They are trustworthy, dependable, reliable and responsible! Thank you Pet Jet Pals for helping unite our families together, one pet at a time!

Britanie Rains

AJ’s Oldies

Shoutout to Pet Jet Pals for the awesome work in delivering our baby safe and sound!! With step by step text messages along the way informing us of everything that is happening and photos of our baby on his journey! We will definitely be using them again and I definitely recommend them for anyone out of state getting a pup from us in the future!

In Cabin Pet Nanny & Delivery Service

IN-CABIN DELIVERY SERVICE FOR YOUR PETS!

How it Works

First Contact

Safe trip

Arrival

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Customer Reviews

Gayle B

Rebecca H

Anytime Dachshunds by D.B.

Denise Berry

Rosewick Kennels

Madison L

Salem’s Finest

Britanie Rains

AJ’s Oldies

AJ Johnson

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